Terms and Conditions
Please read these terms and conditions carefully as they are the basis of your contract with me for driving tuition. By booking a driving lesson with me, you agree to these terms and conditions and will be asked to electronically sign a copy on your first lesson which you will then be sent via email.
Updated - 26/03/2021
In these terms and conditions: “WE” & "US" refers to any and all Approved Driving Instructors (ADI) or Trainee Driving Instructors (PDI) working in partnership or on behalf of the INSPIRE DRIVER TRAINING GROUP. Any reference to "TRAINING MANAGER" or "DIRECTOR" refers to Steven King, Driver and Vehicle Standards Agency Approved Driving Instructor, Director INSPIRE DRIVER TRAINING, 8 Argyll Court, 130 Birchanger Road, London SE255DF; and “You” refers to the pupil to receive instruction and training.
1. Your Licence and Eyesight
You must hold a current, valid UK driving licence (provisional or full) and produce it on your first lesson or before by providing us with a Licence Check Code from the DVLA. You must be fit to drive. Your eyesight will be checked on your first lesson (you must be able to read a car number plate from a distance of twenty (20) metres with glasses or contact lenses if necessary).
You must inform us of any medical condition/medication that may affect your ability to drive or obtain/retain eligibility to drive.
You must inform us IMMEDIATELY if there is any change in your eligibility for a licence or if you are no longer fit to drive, whether due to a deterioration in your eyesight or otherwise.
1-a. Being Fit to Drive
Please ensure that you present yourself in suitable clothing, particularly practical footwear. We reserve the right to refuse driving tuition should I feel it necessary due to the pupils misconduct, ill health or if we believe that you are under the influence of alcohol or drugs (prescribed or illegal). If we believe you are unfit to drive and/or fail to meet any of these conditions, the lesson will be cancelled at your expense. We cannot accept responsibility for any injury, loss or damage arising from a driving lesson.
2. Payments and Cancellation
Pupils are encouraged to make payments at least one lesson in advance. Payments should be made by Bank Transfer at least 48 hours before the start of your lesson. Any unused lesson fees will be refunded. When cancelling a driving lesson, at least 24 hours notice must be given. Failure to do so will result in the lesson being charged at the full rate. Except in exceptional circumstances.
We will do all we can to ensure that your lessons start and finish on time, but we reserve the right to cancel, postpone or change lesson lengths and start/finish times under certain circumstances (e.g. dangerous weather conditions). In the event of postponement fees paid in advance will be carried forward and we will re-book your driving lesson as soon as possible / convenient.
We will make every effort to arrive on time for your lesson. If we believe we may be more than ten (10) minutes late, we will (where possible) contact you to inform you. If we are late, we will either make the time up at the end of the lesson or, if that is not possible, the time will be added onto the next lesson by mutual agreement.
If you are late, the lesson will not be extended and will still finish at the allotted time.
If you do not show for your lesson we will attempt to contact you and we will wait thirty (30) minutes before leaving. If this happens, you will be charged the full lesson fee and any other lessons booked may be subject to cancellation unless you contact me promptly to confirm future bookings.
We also reserve the right to refuse driving lessons to you if we deem your behaviour to be inappropriate or unreasonable.
Payments for block courses of lessons are payable in full on or before the first day of the course. Courses cancelled before the completion of training will be refunded based on the full hourly rate for lessons taken. There will be an administration fee equivalent to one (1) hours lesson charge (standard rate). Block bookings or advance payments such as gift vouchers must be used within six (6) months of payment or the remaining funds will be forfeited unless otherwise agreed with the instructor delivering lessons in writing.
2a. Cancellation Policy
We appreciate that sometimes you may have to cancel your driving lesson. In order to save you the cost of the cancellation and so that the instructor has the chance to offer the lesson to someone else, we have a 48-hour cancellation policy.
You can find our full Terms and Conditions here but for easy access the Terms and Conditions regarding cancellations is detailed below.
DRIVING LESSON CANCELLATIONS BY THE STUDENT
The student must give 48 hours’ notice when cancelling a driving lesson, otherwise the driving lesson will be charged in full. This includes reducing the length of a driving lesson (e.g. reducing a 2 hour driving lesson to a 1 hour driving lesson without prior notice). This includes voucher balances.
The student can make cancellations via email (firstname.lastname@example.org) or directly with the driving instructor.
Where a student repeatedly cancels lessons, within or outside of the cancellation period, the driving instructor reserves the right to:
Require a longer period of notice required for the cancellation of driving lessons
Request the replacement of your advance payment at your next lesson.
Insist on prepayment (One Week) for all driving lessons.
Discontinue further driving lessons with the student.
Where the student is, in the driving instructor’s sole opinion, not fit to drive through alcohol, drugs or any other condition, the driving lesson will be cancelled and the driving lesson will be charged in full.
Sometimes your lesson will unavoidably be cancelled by your instructor. Here is our policy regarding cancellations from your instructor:
DRIVING LESSON CANCELLATIONS BY THE INSTRUCTOR
Driving lessons may sometimes need to be cancelled at short notice due to adverse weather conditions, a fault with the driving instructor’s car, the driving instructor being ill or some other emergency or unforeseen occurrence. Every effort will be made to notify the student as soon as is possible..
The driving instructor will rearrange any appointment to a time suitable for both parties.
Where the instructor has been unable to give 48 hours’ notice of the cancellation, a replacement lesson will be given be free of charge, with the exception of any occurrence beyond the instructor’s control, such as adverse weather conditions, mechanical breakdown, sickness, etc.
3. Training Location
All lessons will start and finish at the same location unless alternative arrangements are made in advance. We will determine a location for practical lessons which ensures both the your and the public’s safety – this means that we may need to drive you to and from the lesson location; this journey time forms part of the lesson as paid for.
4. Training vehicle
The training vehicle provided is taxed, insured for the purposes of driving tuition, fully roadworthy and fitted with dual controls. Relevant documents will be available on request
4a. Vehicle Damage
Any insurance excess payable due to damage during training sessions will be met my "US" or "ME". Any insurance excess payable due to damage during the driving test will met by the you, the pupil.
5. Motoring Convictions
You must inform us IMMEDIATELY of any motoring convictions you have. You are liable for any motoring convictions gained while driving on a lesson or test.
6. Driving Tests
We will discuss with you test readiness and come to an agreement on when to book a driving test. We will agree upon lessons necessary to ensure you get to a standard that will enable you to pass the DVSA test AND be ready for driving safely without supervision. If you miss any of these lessons, we reserve the right to reschedule the test or to withhold the use of the training car for the driving test. We will not do so without giving you prior notice.
You may book your test when we agree on your test readiness & suitable dates and times.
b. Your Licence
It is your responsibility to bring your photo card driving license and theory test certificate with you on the day of your driving test. If you lose or mislay your licence, any test booked (theory or practical) must be cancelled/rescheduled. It is your responsibility to inform us as soon as possible of any lost/mislaid licence. Please see below “Cancellation of a Test” for important information.
c. Using the School Car
Safety is paramount and your instructors decision on your test readiness is final. We reserve the right to refuse use of the training car for test if we consider that your driving standard could cause a risk to public safety or damage to the car. We accept no liability for any loss arising from the refusal to provide the school car in such circumstances.
Where the training car is used for test, the booking period will based upon your instructors normal diary schedule. Depending on the time of the test, this will require a minimum two hour booking and possibly longer.
While we will make every effort to ensure the vehicle supplied for test will be fully roadworthy and comply with all legal requirements at the start of the test, we cannot be held responsible for vehicle failure that occurs during the test and we are not liable for any loss arising out of or in connection with any such failure.
We will make every effort to make the training car you are learning in available for your test. In the event of an accident or mechanical breakdown of the school car, We will endeavour to supply an alternative vehicle, which may be a different make/model; however, this is outside my reasonable control and We cannot be held liable for failure to provide an identical specification vehicle. If we are unable to supply an alternative vehicle, our liability is limited to paying for a new test date only.
d. Cancellation of a Test
IMPORTANT: If you need to cancel or re-schedule your test (e.g. because you lose or mislay your licence), the DVSA requires at least three (3) clear working days’ notice (Monday to Saturday excluding public holidays in England) or you will forfeit the test fee (DVSA rules).
We cannot be held responsible for any loss of test fees arising from failure by you to give sufficient notice in accordance with this Clause 6.d.
We cannot be held responsible for test appointments cancelled by the DVSA due to bad weather, sickness, staff shortages or other reasons beyond my control. Such cancellations are beyond my reasonable control and the lesson fee and ‘use of car’ fee for the booked period will be charged. However, in such circumstances you may be able to claim limited compensation from the DVSA (we can help you with this).
7. Your Rights
These conditions do not affect any rights you may have under consumer protection law.
The Approved Driving Instructor (ADI) Code of Practice.
The Driver and Vehicle Standards Agency (DVSA) and the driver training industry place great emphasis on professional standards and business ethics.
This industry code of practice has been agreed between the National Associations Strategic Partnership (NASP) and DVSA.
It is a framework within which all instructors should operate. And one that INSPIRE DRIVER TRAINING has signed up for and will behave in accordance with. To view the Code of Practice, please click here
INSPIRE DRIVER TRAINING reserves the right to amend the above terms and conditions at any time.
DATA PROTECTION & PRIVACY NOTICE
Inspire Driver Training understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our clients and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
1. Information About Me
Inspire Driver Training
Registered address: 8 Argyll Court, 130 Birchanger Road, London, SE255DF
2. What Does This Notice Cover?
This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.
3. What is Personal Data?
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
The personal data that we use is set out in Part 5, below.
4. What Are My Rights?
Under the GDPR, you have the following rights, which we will always work to uphold:
a) The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact me to find out more or to ask any questions using the details in Part 11.
b) The right to access the personal data.
c) The right to have your personal data rectified.
d) The right to be forgotten.
e) The right to restrict (i.e. prevent) the processing of your personal data.
f) The right to object to us using your personal data for a particular purpose or purposes.
g) The right to data portability.
h) Rights relating to automated decision-making and profiling.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
5. What Personal Data Do You Collect?
We may collect some or all of the following personal data:
• [Date of birth;]
• [Email address;]
• [Telephone number;]
• [Payment information;]
6. How Do You Use My Personal Data?
Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for one of the following purposes:
• Supplying our services to you. Your personal details are required in order for us to enter into a contract with you.
• Personalising and tailoring our services for you.
• Communicating with you. This may include responding to emails or calls from you.
• Supplying you with information by email. (you may unsubscribe or opt-out at any time.)
7. How Long Will You Keep My Personal Data?
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):
• Name, Date of Birth, Address, Email Address, Telephone Number, Payment Information - For a period of SIX (6) years as required Her Majesty’s Revenue & Customs (HMRC)
8. How and Where Do You Store or Transfer My Personal Data?
We will only store or transfer your personal data within the European Economic Area (the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your personal data will be fully protected under the GDPR or to equivalent standards by law.
The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following:
• All personal data is password protected and is stored electronically on an non networked device protected by thumb print and passcode ID.
9. Do You Share My Personal Data?
We will not share any of your personal data with any third parties for any purposes, subject to the exception as stated below and for performance on this contract.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law.
10. How Can I Access My Personal Data?
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses as stated in this Notice.
There is not normally any charge for a subject access request.
We will respond to your subject access request within one month of receiving it.
11. How Do I Contact You?
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of Steve King:
Email address: email@example.com
Telephone number: 077 3050 6824
Postal Address: 8 Argyll Court, 130 Birchanger Road, London SE255DF
INSPIRE DRIVER TRAINING reserves the right to amend the above terms and conditions at any time.