Eight points to consider:
It's important we express confidence in our ability to help the client
It’s paramount we express confidence in the clients’ ability
Our non-verbal signals need to be consistent with what we say - tone of voice, eye contact and level of energy that we bring to our training sessions
Feedback should be elicited first from the client and then, when we give feedback, it needs to be specific, honest, personal, positive and includes the good and bad
Everyone is treated individually so we do not use a ‘one size fits all’ approach
We encourage improvement through challenges
We communicate our expectations through the energy that we bring to the training session, the words we say and the way we say them; we are building rapport
It is important that we are flexible and adaptable so that we can design and develop learning opportunities that fit the clients we are training.
And here are four key principles that 'fit' all our clients:
1. Everyone needs to work things out for themselves.
2. The experiences that our clients have, are remembered longer and in more detail, when we make them unusual or emotionally strong - and not just routine experiences.
3. Our clients need to feel emotionally secure and psychologically safe.
4. Our clients become more motivated when they are engaged and have some control over their own learning.